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Returns for faulty products are considered valid and you will be offered a choice of a full refund or an exchange (based on availability) upon us receiving the returned goods. This must be done within 3-5 days of receiving your product. The returned product must not be worn and should arrive back to us in the condition that it was sent.
Returns based on sizing mistakes or change of mind are not considered valid and will not be accepted. All orders placed are final.
Due to the nature of the items of which are sold by Pretty Kickz, returns will only be allowed in special circumstances as described above and will be dealt with on a case-by-case basis.
If you are looking to return an item, please contact us via our website with your order number and the reason for return, and a member of our team will get back to you as soon as possible.
By shopping at Pretty Kickz, you are agreeing to these terms.